When writing direct response copy,
there are a few things that can maximize the responsiveness of your message. The
first and most important element that can turn any website, salesletter or ad
into an action-generating mechanism is the headline.
A headline is meant to do two
vital things.
First, it needs to grab your
reader's attention. Realize that people surfing the web are click-happy. They
tend to scan web pages quickly, even many of them simultaneously. Your site is
but a blur. So, your headline must be prominent and effective enough to stop
them.
Second, your headline needs pull
the reader into the copy and compel her into reading further. To do that, it
must cater to a specific emotion or a relevant condition -- one to which the
reader can easily associate. Here's a list of "triggers," coupled with
actual examples I used in the past:
-
Curiosity ("Revealed!
Closely Guarded Secrets For ...")
-
Mystery ("The Five
Biggest Mistakes to Avoid By ...")
-
Fear ("Over 98.4% of
People End up Broke When ...")
-
Pain ("Suffering From
Needless Back Pain? Then ...")
-
Convenience ("How to
Increase Your Chances With ...")
-
Envy ("How Fellow
Marketer Pummels Competitors By ...")
-
Jealousy ("They All
Laughed When ... Until I ...")
-
Sloth ("Slash Your
Learning Curve By 57% When ...")
-
Love, Lust ("Make Her
Fall in Love With You With ...")
-
Shock ("Finally Exposed!
Get The Dirty Truth On ...")
-
Greed ("Boost Your Income
By More Than 317% When ...")
-
Pride, Power, Ego ("Make
Fellow Workers Squirm With ...")
-
Assurance ("... In Less
Than 60 Days, Guaranteed!")
-
Immortality ("Reverse The
Aging Process With ...")
-
Anger ("Banks Are Ripping
You Off! Here's Why ...")
By the way, most of these
headlines were enormously successful for my clients, not because they were
tested and tweaked (and most of them were), but because they were actually
stolen from other, equally successful ads or salesletters. All "great"
copywriters do this. They steal. They recycle. They copy. They model. They
swipe.
And they adapt.
Of course, they must not be copied
literally. (There's a big difference between plagiarism and modelling.) But they
can be easily adapted to fit the market, the offer and the message. I have a
large swipe file that contains copies of ads, websites, direct mail pieces and
salesletters I come across. I then turn them into templates or
"fill-in-the-blanks" formulas.
Study and model successful
copywriting as much as you can. Dan Kennedy, my mentor and a hugely successful
copywriter, teaches his students this exercise: buy tabloids, such as The
National Enquirer, on a regular basis. Of course, the publication may be
questionable for some, and it may not necessarily fit with your style or cater
to your market.
But here's the reason why.
Ad space in tabloids is
excruciatingly expensive. If an ad is repeated in more than two issues,
preferably copy-intense ads or full-page advertorials, common sense tells you
that the ad is profitable. Rip out the ad and put it into your swipe file. (If
you don't have one, a shortcut is to copy someone else's, such as http://successdoctor.com/partners/tools/swipe.htm
or http://successdoctor.com/partners/tools/headlines.htm.)
Then, copy the headlines into a
document. They can be easily converted into "fill-in-the-blanks"
formulas. And believe me, they work well with almost all markets. I've tried
these types of headlines on both low-end and high-end clients, from simple $10
products to six-figure investment opportunities. And they worked quite
effectively in both situations.
The cosmetics of a headline is
equally important if not more so. The type must be bold, large and prominently
placed, even written in a different font or typestyle. It must
"scream" at your readers. Don't worry if it's too harsh or too long.
(My experience tells me that the longer headlines pull the most, even for
professional clients or in conservative situations.)
Specificity is also quite
important. The more specific you are with your headline, the better the response
will be. Use odd, non-rounded numbers because they are more believable and pull
more than even, rounded numbers. (In its commercials, Ivory Soap used to say
it's "99.44% pure." Of course, that number is more believable than
"100%.")
Whenever possible, be
quantifiable, measurable and time-bound. For example, you're promoting some
"how-to" marketing program. Don't say, "increase your
income" or "make money fast." Words like "income" and
"fast" are vague. Be specific. Say, "How six simple sales
strategies helped me stumble onto an unexpected $5,431.96 windfall -- in less
than 27 hours!"
The bigger the numbers are, the
greater the impact is. If you say "five times more," replace it with
"500%" (or better yet, "517%" or "483%"). Don't
say "one year," say "364 days." The brain thinks in
pictures, not numbers or words. Both "terms may mean the same thing, but
one looks bigger.
Using some of the triggers
mentioned at the beginning, here are some examples of being specific with your
headlines:
-
"Nine Jealously Guarded
Techniques That ..."
-
"Here Are 17 of My Most
Prized Recipes For ..."
-
"How I Made $42,791.36 in
Only 11 Days With ..."
-
"Boost Your Golf Drives
By 27 Yards When ..."
-
"A Whole New Way to Lose
45 Pounds in 7 Weeks With ..."
-
"Marketing Toolkit
Contains 35 Powertools That ..."
-
"Follow These Eight
Magical Steps to ..."
-
"Read This 22-Chapter,
376-Page Powerhouse ..."
-
"The 10 Commandments of
Power Positioning ..."
-
"Chop Paperwork By as
Much as 47% When ..."
-
"Slash Your Learning
Curve By Four Weeks With ..."
-
"... And Start Using
Within Only 33 Minutes!"
My favorite headline formula is
the "gapper," which is based on the pain-pleasure principle. In sales,
it's referred to as "gap analysis." (Dan Kennedy calls it
"Problem-Agitate-Solve." That is, you start by presenting a problem,
you agitate your audience by making the problem "bigger," more
significant and more urgent, and then you present your solution in the offer.)
With the "gapper,"
there's a gap between a prospect's problem and its solution (or a gap between
where one happens to be at the moment and where that person wants to be in the
future). But many prospects either do not know there is in fact a gap or,
because it is one, naturally have a tendency to ignore it. It's simply human
nature.
So, a headline that communicates
the presence of such a gap -- or one that widens it (which can also be
accomplished through other components, such as a surheadline, subheadline,
"lift" copy, sidenotes or opening statements) -- will likely appeal to
those who can immediately relate to it (i.e., people within that specific site's
target market).
By opening the gap or widening it
helps to reinforce a sense of urgency in the mind. After the headline, visitors
will want to know how, by browsing further, they can close that gap. And the
wider the gap is, the greater the desire to close it will be. Why? Because it
appeals to stronger motives.
Abraham Maslow, the famous
psychologist who developed the hierarchy of human motives, stated that the
foundation of all human needs is our need to survive. Once satisfied, the next
one is our need for safety. Our need to be with other people is next, followed
by our need to feel appreciated. Finally, our need to be challenged is at the
top.
The "pain-pleasure
principle" states that people either fear pain (and try to avoid it) or
crave pleasure (and try to gain it). When given a choice between the two,
however, pain is a superior motive. Our need to survive and feel safe, which are
at the bottom of Maslow's pyramid, rule over all other needs.
So, a headline that instantly
communicates a problem (i.e., a painful situation or a potentially painful one
that may arise without the benefits of your offering) will have more impact.
People who associate with the message will feel compelled to read more, which
also helps to qualifiy your readers -- it isolates the "serious" from
the "curious."
You heard it before: there's a
difference between "needs" and "wants." When I work with
plastic surgeons, I often tell them to use as a headline, "Suffering from
wrinkles?" That way, it pulls only qualified prospects into the ad because
it appeals not only to people with wrinkles but also to those who suffer from
wrinkles (i.e., they want to do something about them).
Take a look at a web salesletter I
recently wrote for Michael Murray at http://successdoctor.com/partners/murray/.
The copy and most of the headers use some of the triggers I mentioned earlier.
Below is a brief list.
Can you identify them?
-
"SPECIAL REPORT! Want to
cash in on ..."
-
"... But don't have a
product or a website?"
-
"How a 'Physically
Disabled' Teenager ..."
-
"Earn a $2,000-to-17,000
Monthly Downpour of Dollars ..."
-
"... On a Shoestring
Budget!"
-
"Jealously guarded
'secrets' are finally revealed ..."
-
"Get your hands on
dirt-cheap products to sell ..."
-
"You'll never have to
create your own products!"
-
"... Model after actual
websites 'making it' BIG TIME!"
-
"PLUS, for a limited time
only, the next 500 orders ..."
-
"And if I can do it, I'm
sure most 'abled' people can!"
Michael is a 19-year old with
cerebral palsy. (I was moved by his story.) With his headline specifically, I
used strategies to increase the attention factor. My biggest concern was the
fact that people have become desensitized with opportunities of this nature. So,
while I catered to people's emotions, I used Michael's disability as a
psychological "hook."
Ultimately, ask yourself:
"Does my headline effectively stop people from scanning my web page,
capture their attention and trigger their emotions in order to pull them into
the copy?" More importantly, ask yourself, "Does my opening statement
beg for attention, arouse curiosity and genuinely cater to the motives and
emotions of my market?"
If not, change your headline and
try different ones. Sure, the change may be small and insignificant. But often,
the smallest changes can create the most dramatic changes in your results.
ABOUT THE AUTHOR:
Michel Fortin, the "Success Doctor,"
is a direct response copywriter, author and consultant dedicated to turning
businesses into powerful magnets. His specialties are action-driven sales
letters, email campaigns and web copy. Get a FREE copy of his ebook, The
10 Commandments of Power Positioning: Marketing Strategies For Creating an
Endless Stream of New, Repeat and Referral Business and subscribe to his
FREE monthly email newsletter, "The Profit Pill," by clicking
this link now. Michel's latest book, Power
Positioning Dot Com, reveals how to keep your product or service
indelibly carved into your prospects' uppermost consciousness at all times.